FAQ

Return Policy

Some items are made to order. Returns, exchanges, or cancellations cannot be offered. Please ensure you verify all spelling of names for customization *before* you complete your order. Please contact us if there is a problem with your order. We do not offer returns on seasonal items. 

Turnaround Time

Items are shipped 3 to 4 weeks from the order date.

Pre-Orders

We cannot offer refunds, cancellations or returns on pre-ordered items. We do our best to communicate turnaround times for pre-orders but occasionally these items may be delayed due to  COVID-19 related global shipping delays.

Shipping

We only ship within the United States and Canada at this time. Items will be shipping via USPS or UPS. Please note that USPS is currently experiencing high volumes and delays due to COVID-19. If you need your order sooner, please send us an email to discuss expedited shipping options.