Frequently Asked Questions

Orders

Ready-To-Ship Items: 7-10 business days

Made-to-Order Items: 3-4 weeks

Pre-Order Items: Varies

We do our very best to have orders processed and shipped within 7-10 business days of being placed. Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received.

Little Color Co. is not responsible for any additional duties owed on orders received.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at littlecolorco@gmail.com with your name and order number, and we will look into it for you.

We occasionally run sales. Follow along with us on Instagram at @littlecolor_co for the latest updates on any active promotions.

Shipping

Orders placed between 6/27 to 7/3 will not be shipped out until after 7/4 while we move our headquarters. Thank you for understanding!

We only offer shipping to Canada and the USA at this time.

Please Note: Little Color Co is not responsible for duties or customs for International Orders

We do not offer local pick up at this time.

Returns and Exchanges

Due to the handmade nature of our Made-To-Order products, all customized items are final sale.

All seasonal and sale items are final sale.

We do not accept returns, order cancellations or exchanges. We are not responsible for lost, damaged or delayed packages and do not offer refunds related to these issues.

However, if you have any questions or concerns about your order, please do not hesitate to contact us by email at littlecolorco@gmail.com.

Pre-Order/Presale

We sometimes offer pre-orders or presales. Due to global shipping delays we often cannot guarantee shipping dates for these items. We do our best to communicate estimated shipping dates on our pre-order or presale product descriptions and cannot offer refunds or order cancellations for any pre-order or presale items. We do not ship partial orders, if you order several items including a presale or pre-order item, your order will be shipped once the pre-order item is available. Please contact us if you'd like to request a partial order shipment and we can invoice you for shipping charges.

Contact

You can contact us via e-mail at littlecolorco@gmail.com, or through our website's contact form. While we can also receive Direct Messages through Instagram, it is not our preferred method of communication. Due to the large volume of Direct Messages we receive each day, it is not always possible to keep track of each one. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!

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